Call center automation serves customers and reduces costs
Determining which incoming calls can be transferred to and successfully handled by an alternate channel is a smart way to reduce the burden — and cost — on your call center.
Reduce call center traffic
Too many calls to your customer service team, help desk, or other valuable resource areas in your organization can grind productivity to a painful, expensive halt. But people call for a reason. Whispir helps you reduce the number of calls while still addressing callers’ concerns, with solutions that range from answering questions before they’re asked to setting up a call center automation system.
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Key features
Preempting queries
Deflect calls from your call center while still providing a great customer experience by preemptively giving people the information they need before they ever pick up the phone.
Promote your self-service channels
Use automated emails, SMS messages, website notifications and more to promote your self-service channels to customers, addressing non-urgent queries without them needing to call.
Customized rich media
Create dedicated landing pages that have interactive elements — such as response prompts for further action and expanded information — to help customers find the specific assistance they need.
Successful call center deflection
[Whispir] helps us drive members to the MyBlue Website and Mobile Application resulting in further communication and self-help services to keep call center volumes low.”
