Retail & hospitality solutions that increase customer engagement
Whispir helps you leverage customer communications when it’s most meaningful and advantageous. With two-way communication and multi-channel business technology at your fingertips, you won’t just increase workplace efficiencies, you’ll increase customer satisfaction, too.
Leveraging Whispir for retail & hospitality
Cut through the noise with a unique customer experience thanks to the Whispir platform. Our all-in-one dashboard lets you create memorable conversations via text messaging, email, mobile apps, and more. Our platform also allows you to send communications in bulk, with added personalization, and scheduled for peak sales times.
Key features
Customer engagement
SMS marketing & customer feedback
Personalized loyalty campaigns
Multi-channel engagement
Business continuity
IT service management
Company-wide updates for consistency
Call center workflows for better customer service
IT service management
Shift fulfillment & rostering
Staff feedback forms & surveys
Onboarding & training workflows
Employee engagement
COVID-19 safety & compliance management
OH&S checklists & capacity planning
Scheduled appointment reminders & shift availability
Previously, our response rate was low at about 20%. With Whispir’s platform, we are able to send SMS or email to targeted customers along with the interactive microsite, the response rate has gone up to 80%. It has also significantly reduced the time it takes for an officer to manually contact each customer.
